The Challenge
A national consultancy had transitioned to hybrid working, but collaboration was breaking down. Virtual silence was often misinterpreted, messages felt cold, and unresolved tension was creeping into projects. One client-facing team missed three key milestones in a row.
“It wasn’t that people were falling out, they just weren’t connecting. There was a lot of second-guessing, and no one quite knew how to bring it up.” — People Partner
The Discflow Approach
- Each member completed a DISC + Emotional Intelligence profile
- A 3-hour virtual workshop explored how styles shift under pressure
- A “Style Under Pressure” grid helped normalise different emotional reactions
- Managers received coaching to spot early warning signs of team tension
“I’d assumed someone was just being blunt. Seeing it laid out how stress shows up differently reframed everything.” — Team Lead
Real Moment of Change
During the session, a senior team member said they kept Slack messages short to avoid wasting people’s time. A colleague responded: “That’s funny, I’d stopped checking in because I thought you were fed up.”
That one exchange opened up more honest conversations than weeks of meetings had managed.
Key Results
- Noticeable improvement in communication within 4 weeks
- One team delivered their next milestone two weeks ahead of schedule
- Teams now start Monday check-ins with: “What’s your stress level today?”
- Managers became more confident at addressing unspoken tension
- Greater emotional safety and clarity in daily interactions
In Their Words
“I’ve done DISC before, so I was a bit sceptical. But this felt different. Discflow helped us understand what was happening beneath the surface and gave us a way to talk about it.” — Operations Manager
